[NOTE: THIS PAGE HAS NOW HAD OVER 2,000 VIEWS.]
One of the activites I am involved in is selling books second hand through the mail. Should you do this watch out.
I've been doing this for over a year now and so far have had two complaints of books not arriving. They both came from this man. The first time he dropped the complaint. We'll see what he does this time. Should anyone really care, aside from that I have a 4.9 out of five star rating based on the fourteen folks who left feedback on my services. (I do try and do a good job.)
So here's the man who says I did not send him books (twice). He is the only man anywhere who has ever claimed I did not send him books. I do not know why he orders books and then claims he does not receive them. Fortunately, however, this a problem that seems to be unique to him.
Bruce Sardinia, age 51 or 52
He is involved with a company called
Southern Book Services
or Southern Book Warehouse
or Book Warehouse
The orders use this address.
SBS
4360 NW 135TH ST
OPA LOCKA, FLORIDA 33054-4418
This is his phone number:
(305) 681-3424
This is his e-mail address:
bookloads@bellsouth.net (although he used a different one last time.)
[NOTE ADDED ON MORNING OF 1-26-10: I admit when I put this up I wondered if it was an over-reaction. However, since then this blog has started getting hits on this bookstore and its address at about a rate of one search every two days. It's a shame.]
Well gee, look what I found here. At least I know, I'm not over-reacting :
====
From http://www.ripoffreport.com/attorney-generals/anybooksales-com/anybooksales-com-this-is-a-rip-462f3.htm
* Report: #425923
Report: Anybooksales.com
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Reported By: (SAN DIEGO California)
Anybooksales.com This is a Ripoff Company! OPA-LOCKA Florida
... How come you dont respond to emails on Amazon?????
Report & Rebuttal
1Author 1Consumer 0Employee
Respond to this report! What's This?
What's This?
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Victim of this person/company? What's This?
What's This?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Anybooksales.com
4360 NW 135 ST
OPA-LOCKA Florida 33054
U.S.A.
Phone: 305-502-5110
Web Address:
Category: Attorney Generals
Submitted: Wednesday, February 18, 2009
Last posting: Wednesday, May 27, 2009
I have the same experience. He "Dave" uses the same wording. Here is my postings...
02/18/09 Not Delivered: When will it arrive? Edit
No it has not! Okay! Feb 12th was 6 days ago! Okay! If is was shipped on Jan 12th (30 days ago) it would have gotten here by now. Okay! So give me my refund! Okay! You need to contact the USPS and have them track it. What am I supposed to do? Wait til President Obama is running for re-election? If it does show up (I doubt it) I will return it unopened.
02/18/09 (Customer Support Reply)
Sorry for this delay in delivery.
Please notice the ship date in red above. This is 100% accurate.
The shipping label was printed as:
Jerry Hutchins
P.O. BOX 84899
SAN DIEGO, CA, 92138, United States
Please take another look for this, as it should have arrived by now.
If not, please allow a little more time as most mail - even lost mail - eventually arrives.
If its returned to us for any reason, we will immediatly let you know.
Sorry again for this delay in delivery, but I assure you that the above shipping data is correct.
Please keep in mind that you will get delivery or get a refund - that is our guarantee and promise!
Thank you for working with us and sorry again for this problem,
Thanks, Dave
02/16/09 Not Delivered: When will it arrive? Edit
You can't do that! You say that it will get here on the 12th it is not here! So I want a refund! If someday it gets here I will send it back. I have purchased many books from Amazon vendors and this is the worst experience. I am neve buying anythng fro you ever!
02/15/09 (Customer Support Reply)
You may return anything at any time. We will post a refund within a day of receiving it, but the mail can be very slow, so please allow lots of time for the slow mail to arrive, and then we will post the refund.
If its being returned due to no fault of ours then we have to deduct the postage charges that we already used.
So we refund the full amount less the shipping/handling fees charged by AmazonUS.
This is the return address:
Book sales, 18520 NW 67th Ave, Suite #140 Miami, Fl 33015.
Thanks for you understanding that we cant refund till it arrives, and the mail can be quite slow.
Thanks, Dave
02/13/09 Not Delivered: When will it arrive? Edit
Well it is the 12th and no product. So I would like a refund on this order. I would like it to get it refunded back to my Amazon account since I bought it using a coupon. I will notify Amazon that I want a refund because I never got the product.
02/09/09 (Customer Support Reply)
Sorry for any slowness in delivery by the USPS. The mail can be slow, but we do everyting we can to hurry along your order.
Please notice the red text above as it does give accurate shipping and ETA details.
Please also notice the shipping address above as its what was printed on the shipping lable.
Please keep in mind that you will get delivery or get a refund - that is our guarantee and promise!
Thank you for working with us and sorry again for this problem,
Thanks, Dave
02/07/09 Not Delivered: When will it arrive? Edit
It is the 6th and I still have not received it. I think you should either send another one or refund my money throught Amazon.com. Let me know so that I can notifiy Amazon.com myself.
Jerry
02/02/09 (Customer Support Reply)
Please notice the red text above to see estimated delivery dates.
It was mailed via the USPS, from Miami FL, to:
Jerry Hutchins
P.O. BOX 84899
SAN DIEGO, CA, 92138, United States
Sorry if the mail seems slow. We shipped as quickly as possible, but when the mail is slow, it is out of our control.
Please allow the ETA time frames shown in red, and I am sure you package will arrive soon.
We offer a "DELIVERY OR FULL REFUND GUARANTEE!"
If it does not arrive by the ETA dates above, you will be fully refunded - but please first allow the full ETA time frames shown in red.
Thank you for your understanding and patience,
Dave
02/01/09 Not Delivered: When will it arrive? Edit
I have not received this order. I also emailed you two times via Amazon.com. Now I see that it shipped on January 12th. Well it has not arrived.
01/10/09 (Event) Email Sent: Confirming order details and offering to edit address (IF) not correct
I also filed a claim with Amazon.com also for your pleasure I posted the domain registration below. Feel free to call or contact the DA in Flordia.
Whois Record
Registrant: bsardinia@southernbook.com
BRUCE SARDINIA
4360 NW 135 ST
OPA-LOCKA, Florida 33054
United States
Domain Name: ANYBOOKSALES.COM
Created on: 08-Mar-07
Expires on: 08-Mar-09
Last Updated on: 08-Mar-08
Administrative Contact:
SARDINIA, BRUCE
4360 NW 135 ST
OPA-LOCKA, Florida 33054
United States
(305) 502-5110
Technical Contact:
SARDINIA, BRUCE
4360 NW 135 ST
OPA-LOCKA, Florida 33054
United States
(305) 502-5110
Domain servers in listed order:
NS37.DOMAINCONTROL.COM
NS38.DOMAINCONTROL.COM
JJ
SAN DIEGO, California
U.S.A.
Click Here to read other Ripoff Reports on Anybooksales.com
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This same thing just happened to me. I have found at least three or four other complaints. I just called Amazon to file a report. We should ban together and have the police raid that place.
ReplyDeleteYou can reach me at alba(dot)jdavid(at)gmail(dot)com
I agree. When I first posted this I wondered if I was over-reacting. but this post gets at least three hits a week. These people are quite active at reporting missing books. I do hope others will band together and we can help each other do something about it.
ReplyDeleteThis happened to me too! What do we do? He keeps emailing me that he has never received the book, but I sent it over a month ago!
DeleteI just got ripped off by this guy TOO. Myoldbooks@sbcglobal.net. I have filed my complaint with Amazon and the US postmaster. He needs to be STOPPED!!!
ReplyDeletejust happened to me too. I filed a complaint with half.com, and just filled out a mail fraud complaint, as he's using the USPS to commit fraud. You can fill out a complaint online at : https://www.uspsoig.gov/hotlinenewforms.cfm
ReplyDeleteyou can also report it over the phone at 1-800-545-9857
I sent the letter below to Amazon:
ReplyDeleteWell, I thought I was pleased [with how Amazon handled my complaint] until I found so many other booksellers with a similar experience. See the letter below that I will add to the other complaints. I thought better of Amazon and am greatly disappointed in you!
In December I mailed a book to SBS. After a week or so I received an email from them saying they didn't receive it and did I use delivery confirmation. I wrote that I did and gave them the number and also the time the post office said it was delivered. I was pretty new at this and worried about bad feedback so emailed them several days later to ask if they got it yet. I wrote to them atleast 4 more emails each time saying perhaps someone in the office got it and misplaced it. I didn't want to accuse them of anything so each email gave them the opportunity to say it was there, had been misplaced and thank you. They never answered which was odd. Had they really not received it I would assume they'd want their money back or at least given negative feedback. Now, when I see all the others who have had similar problems I am truly upset and wonder why Amazon hasn't fixed this problem. I am aware of Southern Book Service, which has the same address, as being a wholesale book supplier and someone I have dealt with for many years when I owned a book store.
I absolutely do not understand why Amazon didn't know about these problems when I spoke to them today.
wordperson@hotmail.com
this guy just did the same thing to me.. i am really glad I found your blog because he keeps ordering books from me even though he says this is the worst service he has ever had.. He's out of his tree... I am issueing him a refund before i even send it to avoid the headache
ReplyDeleteAt this point, this page has, sadly, become my most read page on this blog. My complaints to Amazon have done nothing. Personally, if anyone who even looks like they might be these people orders from me, I refuse to send it and issue a refund and advise the customer to complain to Amazon about it if they feel it is unjust.
ReplyDeleteIn the meantime, it might be nice if some of the people who come here took the time to skim a few pages and learn a little bit about the other subjects covered. --mostly how to assist Burmese refugees in various ways.
be careful guys;
ReplyDeletesbs just launched another new account on AMZN
(under sbs, loadsofbooks), and buying expensive books yesterday.
After Google SBS address
and found the posts here:
http://www.ripoffreport.com/book-stores/sbs-bookloads/sbs-bookloads-amazon-book-or-fc94b.htm
I canceled sbs order, and reported to AMZN.
i just got an order from this guy. glad i googled him.
ReplyDeleteGot an order from him a couple of days ago. Canceled it. THANK YOU.
ReplyDeleteYou gays are wimps, get SBS (or whatever name they use) money, and don’t ship your order and keep their money. If you afraid of bad ratings ..You must know this… Bad rating from fraudulent company is good for you…
ReplyDeleteJust got an order from sbs. Glad I found ripoffreport and this blog before I sent the package. Thank you to all posters and author. Reported to Amazon customer service.
ReplyDeletesorry, this was the only way I could find to reach you--for some reason you are not in my Amazon order records. Anyway, yesterday (09-28)I received "Intro to Academic Writing" order #59880737101. Unfortunately, I had requested this book in the 2nd edition (1997) but received the 1st edition, of 1988. As I am a teacher trying to get each student the same copy, yours cannot be used. What can we do about this? Do you have the 2nd edition? More than one? Thanks for your attention.
ReplyDeleteJust got an order for a $115.00 book through Amazon.com. Thanks, Peter Huston, for putting this information out where honest publishers and booksellers can find it. Will be canceling this order and letting Amazon.com know.
ReplyDeleteHi,
ReplyDeleteI am a student who sells my used books on amazon. Today I got an email from this SBS company, claiming that the book I shipped was Not as Described, and Arrived Late. The book arrived 3 days after it was ordered according to USPS, and the condition was just as described. Now I am in the Process of issuing a refund to SBS. I wish I found this information sooner.
-Jennifer
In the nick of time. Just sold a used book to this guy and thought it very strange that he would pay expedited shiping on a book that could be found in his own state for the same price. I live 5,000 miles away from Florida.
ReplyDeleteThank You so much for this web site...
Ken
This is Ken again (Above) the guy has just launched a new name on Amazon... Listed below.
ReplyDeleteloadsofbooks (rlwvhn7jjb74mq2@marketplace.amazon.com)
Ken
Ken again...
ReplyDeleteI just emailed "Loadsofbooks" with the following:
Your reputation for defrauding sellers on Amazon.com is widely known and thoroughly documented by dozens on individuals. Therefore, I am going to cancel this transaction and warn others to do the same.
Aunt Tootles Attic
I just cancelled an order from them too! Amazon will probably not like it, and he will probably leave me a bad feedback, but at least I didn't waste me time, money and energy on him. :) Thanks for posting this guys! Very helpful!
ReplyDeletesharon/ i to just was almost gotten by this guy sbs same address/ for a book in my store on amazon/ something told me to google sbs to find out what it stood for when i did i got your websites and ripoff site and thank god i googled you saved me/i called amazon/they gave me websight to google and post what happen the web sight is www.amazon.com/advantage/click contacts and put what happen/ again i thank you/ sharon
ReplyDeleteThank you for the info. I just sold a 25.00 book to SBS HALF in OPA LOCKA FL. How do you stop this guy? I called the telephone and got an answering machine.
ReplyDeleteThanks Art
Good Pickens
Lakewood, NJ
shadoh1272@msn.com
amazon does nothing!!!!!!!!!!!!!
ReplyDeleteUPDATE: i HAVE FILED A COMPLAINT WITH THE Florida dept. OF consumer affairs FOR FRAUD.Lets see what happens.
ReplyDeleteArt
Good Pickens
Lakewood, NJ
I too have been ripped off by this asshole. Bought a book, over a month later said they never got it. Amazon sided with them, I'm out 33 bucks.
ReplyDeleteSBS AMA just bought a book from me. New, still in the plastic. Glad I googled them since i felt it was weird having all those initials and no explanation. Thanks everyone
ReplyDeleteThanks for posting this info. This guy just bought a $20 book from me on half.com, but I haven't shipped it yet. After reading what a douchebag this guy is, I was wondering what would happen if I just don't ship it and don't issue a refund. As a previous poster as said, will bad feedback from a rotten company actually hurt anything. Any advice?????
ReplyDeleteBeware he orders from AbeBooks.com also. After reading this blog I promptly called AbeBooks customer service to discuss the matter and then issued a refund, as I won't be doing business with him. Thank you so much for this information. I hope he will be stopped soon.
ReplyDeleteI just got three orders from this guy (Bookloads) for the same item, within one week's time. I shipped the first item immediately. The second two orders came through this morning, but I have not shipped them. These items are around $25 each.
ReplyDeleteWhat confuses me, however, is that he has a 100% feedback rating on half.com from around 14,500 people. What's going on here?
Thank you for posting this. Same situation as all the others, $80 book sold at half.com. I canceled and said it was not available. I added "bookloads" to my blocked buyers list. I also am curious how he has good feedback on ebay/half.com? The best we can do is inform others and let them know he is still active and defrauding others!
ReplyDeleteI just got an order from this guy as well. Canceled it. Thanks for the post!
ReplyDeleteThe reason a buyer's feedback always looks great on Half.com is because the site is owned by eBay and eBay does not allow a seller to leave negative feedback for the buyer. The actual feedback "color" HAS to be green (positive) Red (negative) or gray (neutral) is programmed to be impossible to leave, only a BUYER has the ability to leave a negative or neutral rating.
ReplyDeleteSellers are encouraged to "jump in first" with feedback and many do this unthinkingly as an attempt to gain goodwill from their buyers.
If you want to know whether a buyer on eBay or Half is a problem or not, the only real tool in the toolbox is to click on to "feedback left for others". There often something close to the true story can be seen in the disproportionate amount of negative ratings left for their sellers...
Just had another order for this idiot, this is the 3rd, the first 2 did not arrive, apparently! This one will be cancelled. SBS ABE are rip-off merchants...claim that books never arrive...steer well clear.
ReplyDeleteThanks so much! Just got an order from SBS on half.com and cancelled/refunded it. My five years' perfect rating will probably finally take a ding, but it beats being a victim of mail fraud.
ReplyDeleteI just got a sale from this person too...should I refund it now? I was going to send it out today but to be honest I was skeptical about what "SBS HALF" was, so I "googled" it . . . .now I don't really want to send the book . . . any suggestions?
ReplyDeleteReceived an order today for an expensive book and, as the buyer 'name' and address was so unusual, I googled it and came up with your blog.
ReplyDeleteThanks for the heads up!
Thanks for the blog. Got an order from him today on half.com, googled the address and found this. Wonder if he got booted from amazon, and is trying his luck on half.com. Will have to figure out how to cancel the order now. Thanks for saving me aggravation.
ReplyDeleteThanks for the post! I received an order from this evening for an expensive book ($50) and decided on a whim to google the name he provided half.com with .. so glad I did. Just canceled the transaction.
ReplyDeletejust got a order from sbs abe and canceled it thanks for the advice
ReplyDeleteThanks for the advice-I'm probably going to get negative feedback, but it's worth not losng my $50 book :)
ReplyDeleteThis guy scammed me also. Does anyone want to team up and do something about this?
ReplyDeleteI just checked my order history and found I've had 6 orders from this company in the last 4 years. I haven't had any problems, but I HATE Anybook on Amazon - I don't approve of drop shippers, and they rip off customers by charging outrageous prices for books that can be found reasonably priced just about anywhere. I just added "bookloader" to my Blocked Bidder List on eBay, so at least they can't buy from me through Half. I wish Amazon had a similar capability.
ReplyDeleteThank you! For taking time to create this blog. I too thought SBS Half's name was strange and googled it - finding this blog. I don't have $50 to give away. I canceled the order on half.com and saved myself the trouble!
ReplyDeleteI also sell textbooks online. I just received an order from SBS Half. I'm glad I read this prior to buying postage. Thank you for that. I googled the name because I usually get students and I happened upon this blog. I don't need this issue. Think I'll cancel this order. Thanks!!!!!!
ReplyDeleteBTW: This guy also goes by the name bookloads. He scammed me last year at this time. He said a BRAND New book arrived with water damage. He returned a new book to me with the bottom of the book bloated and mildewed from water damage. I always doubted his veracity. He's ordered from me again. After having read this blog, I'm certain I was scammed now. No Dice. DO NOT SELL TO BOOKLOADS OR SBC HALF in Opa Locka, FL.
ReplyDeleteJust spotted this blog about this buyer and reverted from selling. He shows over a thousand positive feedback on his half.com account. THe address and name looked fishy so I looked him up and this blog came up. So I have blocked him and sent in a complaint. Thanks for the heads up, greatly appreciated.
ReplyDeleteWow, he got me...half way anyway. Shipped an expensive book,, they say they never received and now that I found this blog, I did not refund. Let's get this guy once and for all
ReplyDelete@ last poster. what is your contact info? I would like to organize a group of people that would like to fight back.
ReplyDeleteAlso he is going to sent the dispute into half.com and they will take the money from you.
I am new to half.com.
ReplyDeleteAND I love it! Always get my books, etc. I actually LIVE in Florida. as soon as i saw OPA LOCKA... i got suspicious! So I am very happy this post was up, and I'm sorry to anyone who has been ripped off by him.
TELL EVERYONE TO BLOCK THIS GUY!!! I refunded his money. Made up an excuse that it was not supposed to be sold. And blocked him from future buys from my store.
I RECOMMEND EVERYONE BLOCK HIM! AND.... I wonder if this could be a class action suit? So everyone who got ripped off can get their money back plus some. Authorities really need to take him down!
Right with you! I got mad suspect too seeing Opa Locka. GOOD CALL
DeleteEveryone who has been a victim make sure to put in a report to ripoffreport.com
ReplyDeletehe has several already! http://www.ripoffreport.com/directory/SBS-Bookloads.aspx
wow, i got an order from this guy yesterday to be shipped priority and then today he cancels it. luckily i hadn't shipped it, after reading this i feel like i've dodged a bullet
ReplyDeleteI just got an order from Bookloads on half.com. I canceled the order and refunded money. I also emailed half.com's customer service.
ReplyDeleteThank you for this blog post! Same story as the others on here - googled SBS Half and his fraud became very apparent. I canceled the order 15 minutes after receiving it and added his account to my block list. I've lost some faith in eBay/Half.com after this experience. If you go to bookloads account, his feedback left for others is a dead giveaway. Probably around 90% of his complaints are that he never gets the book. It's very clear that it's happening WAY more than it should be. Not only do eBay/Half.com NEED to do something about this, but the Florida police should look into prosecuting him for mail fraud. He's a criminal.
ReplyDeleteThank you for this. I have just received an order from him. I hope others "google" before they ship. But what a shame that it has come to this =(
ReplyDeleteI received a purchase from BOOKLOADS yesterday February 12th, 2012. I know Opa Locka-Florida and seeing a name like SBS-I became very suspect instantly. Thanks for this blog. I noticed a lot of sellers basically will see they paid and will just give them a positive review. SBS HALF is a FRAUD. BE AWARE. thanks for this site Peter. Good job.
ReplyDeleteDitto! I have shipped many items to them with no issues but today I got the "I didn't get the book, ship it NOW" message. Delivery confirmations shows as delivered so I am not worrying myself about this fella.
ReplyDeleteRon
Im afraid I will join those of you ripped off.
ReplyDeleteIdiot bought a $2.49 book and paid for expedited shipping. When I later went & checked, lots of other sellers had the same book for 75 cents to $1.00 in the same condition. So why would he pay me more ?
Has to be a scam. but, not much I can do with it now.
Thanks for the heads up. I was excited to make my first book sale on half.com, but I was a little concerned when I saw all of the negative feedback left by the buyer for other sellers. Then I noticed that the buyer's name was more of a business name than a person (SBS HALF) and decided to google it. Boy, was I glad I did! I've cancelled the sale and issued a full refund. Now off to re-list my book.
ReplyDeleteThis guy just sent me a book that I ordered on Amazon, described as "new."
ReplyDeleteIt is totally battered, torn, with stickers, dust jacket looks like it's been through a nucleau war.
Rather than promoting yourself, you should be paying attention to what you are selling!
Thanks so much for posting this! This guy just tried to buy from me on Amazon.
ReplyDeleteon amazon he's listed as Allen Davis
ReplyDelete