Okay, I'm angry. It's not an endearing trait, but the fact is the local refugee center, USCRI-Albany, is very badly run.
What's the latest thing that set me off? The latest symptom that hints at the general mismanagement that permeates this organization?
If one calls their phone, and no one answers, you get a selection of names to choose from with no explanation of their titles or what their realm of expertise or concern might be. Although there is a general voice mailbox, if one has a specific concern, or even if one wishes to donate goods or services, then there is no way to directly reach the person who can assist you. (And, quite frankly, although I have no real way to know I suspect that the general mailbox is not handled efficiently. If it is handled efficiently then it is probably the only thing in their office that is handled efficiently.)
To make the situation even worse, at least two, maybe three, of the names on this answering system are those of people who no longer work there. One quit months ago. The other quit recently. (I honestly forget if the third person who left in the last year is still named on their phone system or not. Probably.)
If you do get a person, it's either the overworked secretary, who functions sort of as an all-round, fix-everything person and therefore often is not there to do secretary work, or else it's an intern who may or may not yet understand the way the refugee center works (it's not uncommon for the center to take a brand new person who knows nothing and put them as secretary dealing directly with phone callers) or simply whoever happened to be walking by.
BBBBBBBBBWWWWWWWWWWWBBBBBBBBBBBBBBBBB!!!!!!!!
I'd much rather be writing nice things about how a wonderful organization does so much good to help the newly arrived and troubled people who come here seeking new opportunity in this great land of ourse, but it just aint the way things are.
BBBBBBBBBBBBBBBWWWWWWWWWWWWBBBBBBBBBBBBBBB!!!!
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